In application of Law 2/2023 of 20 February, regulating the protection of persons who report regulatory infringements and the fight against corruption, the Ministry of Universities has set up:
- An internal reporting channel.
- A strategy, which sets out the fundamental principles of the system.
- A procedure for managing the internal information system.
- A person responsible for the internal information system.
What is the internal information channel?
This is the preferred means for citizens to report directly to those responsible for the Ministry on infringements related to the activity of the Ministry or its affiliated bodies that are covered by it, such as ANECA.
This channel allows the submission and subsequent processing of anonymous communications, if the informant so decides. Otherwise, when making the communication, the informant may indicate an address, e-mail or safe place to receive notifications.
The internal information channel guarantees confidentiality and data protection, preventing access by unauthorised personnel. It also provides the guarantees of protection for the informant provided for in Title VII of Law 2/2023 of 20 February, which regulates the protection of persons who report regulatory infringements and the fight against corruption.
What types of information or complaints can be submitted?
The information processed through this channel must be limited to alleged actions that infringe the legal system in the area of competence of the Ministry or its affiliated bodies, such as ANECA.
Complaints relating to the operation of other administrations, although related to the Ministry, such as the universities themselves or other autonomous bodies not covered by its channel, most of which are dependent on the autonomous communities, will not be admitted for processing. On the other hand, these institutions also have their own channel for this purpose.
Likewise, this channel is not suitable for:
- Requests for information or complaints regarding the management of the Ministry's or ANECA's own procedures.
- The submission of complaints, suggestions or claims to them, which have their own space in the agency's electronic headquarters.
- The presentation of administrative appeals.
How is the internal information channel used?
This system allows communications to be made in writing, by means of a form, or verbally, by means of a voice file, or both.
At the informant's request, it may also be submitted by means of a face-to-face meeting within a maximum period of seven days. In this case, the informant is advised that the communication will be recorded and his or her data will be processed in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
Verbal communications, including those made through a face-to-face meeting, by telephone or by voice messaging system, shall be documented in one of the following ways, subject to the informant's consent:
(a) by a recording of the conversation in a secure, durable and accessible format; or
(b) through a complete and accurate transcription of the conversation by the personnel responsible for handling the conversation.
Without prejudice to his rights under data protection regulations, the informant shall be given the opportunity to verify, rectify and accept by signature the transcript of the conversation.
ANECA uses the internal information channel of the Ministry of Universities, which can be accessed through the following link: https://minuniversidades.canaldenuncias.com
In this same link you can also leave a recording of the complaint filed.
For security and independence reasons, the link to this channel will open a new window to a system hosted by a third party, which guarantees your absolute independence and, if you wish, your anonymity.
You can also use the postal address: Inspección de los Servicios del Ministerio de Universidades. Calle Poeta Joan Maragall, nº 41, 12th floor. 28046 Madrid. And telephone 917498162
Other bodies dependent on this Ministry have their own complaints channel:
Strategy for the internal reporting and protection system for persons reporting regulatory infractions
These documents respond to the obligation under Article 5.2 h) of Law 2/2023 of 20 February on the protection of persons who report regulatory infringements and the fight against corruption to have a policy or strategy setting out the general principles of internal information systems and whistleblower protection, which is drawn up by the Ministry's Undersecretariat.